Frequently Asked Questions
Everything you need to know about shopping with Shepherd's.
What is the typical shipping timeframe for orders?
We process orders within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to initiate a return or exchange for a different size.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials ethically sourced?
At Shepherd's, we are committed to sustainability. We partner with certified manufacturers who prioritize fair labor practices and utilize high-quality, eco-friendly fabrics wherever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.